Product Use and Care
How does the self-watering system work, and how do I know when to refill it?
Our self-watering system is powered by capillary action, keeping your plant perfectly hydrated—never overwatered, never parched. Just make sure the reservoir has water, and nature (with a little help from us) does the rest!
How much water should I add, and how often?
Simply fill the reservoir to the “Max Fill” line once a month. That’s it—just once a month to keep your plant happy and hydrated.
Can I still water my plant from the top if I prefer?
While our system is designed to eliminate the need for top watering, occasional top-ups are okay! Just ensure you lightly moisten only the top few centimeters. Have questions? Reach us anytime at support@urban-roots.co.
How do I check if the soil is moist enough?
It’s normal for the top layer to appear dry. To check deeper moisture, simply insert a wooden stick (like a chopstick) into the soil and see if it comes out damp.
Can I use fertiliser in the water reservoir?
Yes, you can use liquid fertilizers in the reservoir. We’ll also be launching our own Urban Roots Fertilizer soon—stay tuned!
What’s the best location in my home to place Urban Roots plants?
Every plant comes with a care card to guide you! Light and placement depend on the species, so follow the guide to find the perfect spot.
Are the pots suitable for both indoor and outdoor use?
Urban Roots is designed for indoor living—think cozy corners, work desks, and sunny windowsills.
How do I clean or maintain the pots?
Just remove the liner and rinse the pot with clean water. It’s that simple.
How will I know when it’s time to repot my plant?
Our pots are designed to last at least 18 months. If your plant starts outgrowing its space, it may be time to repot—don’t worry, we’ll help you spot the signs.
What should I do if my plant stops thriving?
We’re here for you. Reach out to support@urban-roots.co and our team will guide you through it.
Are the pots safe for edible plants like herbs and vegetables?
While many of our plants are non-toxic, our system isn’t intended for edible use. We recommend ornamental plants only.
Plant & Pot Selection
Can I choose which plant and pot I get?
Absolutely! You’ll be able to select from our curated pairings of pots and plants. Each one is chosen with care to match your vibe and lifestyle.
Can I purchase the Urban Roots pot without the plant?
At this time, our pots come as a complete set. We want to ensure your plant arrives healthy and thriving—less mess, more joy!
Can I personalise my order with specific combinations?
Yes! For special requests or bulk orders, drop us a note at support@urban-roots.co.
What makes Urban Roots pots unique?
Our pots are crafted from artisan ceramics and paired with a reimagined self-watering system. They’re designed with intention—from material to function—to elevate plant care in modern homes.
Product Details
What materials are the pots made from?
Each pot is handcrafted using stoneware clay, locally sourced right here in Malaysia.
Do they come in different sizes and colours?
Yes! We currently offer Small pots, with more sizes and styles coming soon.
What’s included in each purchase?
Your delivery includes the plant, the self-watering pot, a care guide, and an optional stand if selected. For special bundles, reach out to our support team.
Do the pots come fully assembled?
They sure do. Just unbox, unwrap, and enjoy!
Is anything else needed to get started?
Nope! Everything’s prepped for a seamless experience. We’ve thought of every detail—just add love.
How durable are Urban Roots pots compared to traditional ones?
Our artisan ceramics are crafted to last. If you ever have questions or concerns, our support team is just a message away.
How can I learn the best way to care for my plant?
Each plant comes with a care guide, and our team is always here to help. Email us at support@urban-roots.co anytime!
Purchasing & Delivery
Do you ship internationally?
Not yet—but we’re working on it! If you’d like Urban Roots in your country, let us know at support@urban-roots.co.
How long does delivery take, and how can I track it?
We use hand-delivery to ensure your plant arrives in perfect condition. You’ll receive updates from our courier partners as your plant makes its way home.
Does Urban Roots offer gift cards or gifting options?
Yes, we do! Contact us at support@urban-roots.co and we’ll help you create the perfect green gift.
How do you ensure the plants arrive fresh and healthy?
Every plant undergoes strict quality checks before it leaves our nursery. Healthy, thriving plants—guaranteed.
Do you offer a loyalty or rewards programme?
We’re growing too! Stay tuned for exciting perks for our early supporters.
After-Sales & Support
What if my order arrives damaged?
We’ve got you. Reach out to support@urban-roots.co and we’ll make it right.
Is there a warranty or replacement guarantee?
Yes! All plants come with a 30-day guarantee to help them adjust to their new home. Contact us if anything seems off.
Can I buy replacement parts (e.g., wicks)?
If your pot needs a refresh, let us know at support@urban-roots.co.
Can I see the products in person before buying?
We’re working on in-person events—follow us on Instagram to stay in the loop. We can’t wait to meet you!
Do you offer repotting or maintenance services after purchase?
Soon! We’re building services to support your plant’s growth journey. Stay tuned.
Who can I contact if I have more questions?
We’re always here to help. Email us at support@urban-roots.co or DM us on Instagram.
